Fulfilment Policy

At TAILWAGTREAZURES PTE. LTD. (202341488R), we strive to ensure a seamless and satisfactory experience for our customers from the moment you express interest to the final delivery of your order. Please read our fulfilment policy carefully to understand our process and how we handle orders, deliveries, and payments.

Order Process

1. Initial Contact: Start by visiting our homepage and dropping your email contact through the call-to-action (CTA) form.
2. Sales Representative Contact: Our sales representative will reach out to you to process your order and collect delivery information.

Delivery

3. Order Delivery: We will deliver the order to the address provided during the order process.
4. Order Inspection: Upon delivery, you are advised to inspect the order thoroughly.

Payment

5. Payment Request: If you are satisfied with the order, our delivery partner will trigger a request for a PayNow QR Code via Stripe.
6. Payment Completion: Scan the QR code with your banking app or eWallet to complete the transaction.

Order Verification

7. Ensure Order Accuracy: Please ensure that your order is correct before making the payment.

Handling Disputes

8. Incorrect Orders: If the order is incorrect or not satisfactory, do not make the payment. Notify our delivery partner who will inform us to correct the order and arrange for a new delivery date.

Refunds and Replacements

9. Product Quality Disputes: We only entertain disputes based on product quality. In such cases, we will arrange for a replacement of the product.
10. Refund Policy: Cash refunds are not entertained. All issues will be resolved through replacement of the product.

Contact Us

For any queries or further assistance, please contact us at [email protected].